HR Software

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Tryvium Desk
555 US Highway 1 S, Ste 330, NJ, USA
08830
Tryvium Desk an Enterprise collaboration platform fueled with AI chatbots, to transcend difficulty in automating certain IT operations and providing most comprehensive customer experience & services.

To go beyond traditional customer services and to expand the voice of the customer, Tryvium integrates MS Teams with markets leading ITSM tools empowering agent’s console with 360-degree view of customer profile and along with their previous ticket history. Tryvium adds value to MS Teams by including features such as a multi-level Visual IVR, Skill groups, Intelligent Routing, Pre-set Business Hours, Holidays, Real Time Translation etc. It also enables you to automate repetitive tasks using a chatbot.
Leveraging Tryvium desk helps customers to engage and connect with the qualified support executive where they provide superior customer services based on the previous ticket history. A real-time dashboard helps supervisors understand contact center metrics, manage bots, manager users/agents and also comes with a rich analytical engine and reports for that number crunching.

Features:
• Chatbot
• Visual IVR
• Live Agent Routing
• Intelligent Routing Engine
• Priority Routing
• Knowledge base integration
• Auto Ticketing & Auto Resolution
• Multi-channel service desk (Chat & voice)
• Multi lingual chatbot
• Conversational Intelligence with NLP Integration
• Cognitive Functions (sentiment and predictive analysis)
• Context Understanding (Analysis)
• Admin Console – Bot Configuration, Monitoring, Performance Analysis and Reports
• File Sharing
• Queue Position
• Agent Chat Invite
• Conference Invite
• Agent context window
• Life Supervision
• Integration with ITSM, HRMS, CRM tools

Business Benefits:
• Reduce cost of service delivery
• Reduce mean time to respond
• Reduce Mean time to resolve
• Increased auto resolutions
• 24//7 Service Availability
• Increase ESAT, CSAT, and NPS.
• End-to-End Visibility (Insights on service level performance, bottlenecks, team’s performance, etc.)
• Productivity Measurement (Performance monitoring)
• Improved employee engagement & experience
• Increase self service and automated services

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